Terms of Service

Who provides the service

Zetta Cloud is run by ZettaByte Technology Inc. ("we", "us"), a company in Bangladesh. You can reach us at info@zettabyteincorp.com.

What the service is

Zetta Cloud stores files for your apps. You create an app in the dashboard, get an API key, upload files over HTTP and get a URL back for each file.

Anyone who has a file's URL can download it. Do not upload anything that must stay secret.

Your account

You need an account with a working email address. We confirm it with a one-time code.

Keep your password and API keys safe. Anything done with your API key counts as done by you. If a key leaks, tell us at once.

The information you give us must be true, and you are responsible for the apps and files in your account.

What you may not do

You may not use Zetta Cloud to store or share:

• anything illegal under the laws of Bangladesh or the place you live;
• malware, phishing pages or files made to harm devices or people;
• content that copies someone else's work, brand or private data without permission;
• sexual content involving children, threats, harassment or hate;
• spam, or files that hide where abuse comes from.

You may not try to break the service, overload it, or get around its limits.

If we find any of this, we may remove the files, suspend the app or close the account. Where we can, we tell you first and give you time to fix it. When the harm is serious, we act without notice. We report illegal content to the authorities when the law requires it.

The free plan

Each new app starts on the free plan with 500 MB of storage. Some older apps keep the limit they already had. When an app is full, new uploads are refused; the files already there keep working.

Free apps that nobody uses are cleaned up. If a free app has no upload, no download and no login for 90 days, we email the account 14 days and 3 days before, and then we may delete its files. Any upload, download or login starts the 90 days again.

Paid apps are never cleaned up this way.

Paid packages

A paid package gives an app more storage and an amount of downloads included each month. The packages and their prices, in taka, are on the /pricing page. A yearly package costs the same as 10 months.

Enterprise is priced per GB per month, from 50 GB, on a yearly contract agreed in writing.

We measure downloads for every app. Downloads above the included amount may be charged per GB, but only after we tell you in advance. Today they are measured, not charged.

When the server's disk is nearly full, new uploads may be refused for a while to protect every app on it. Your existing files keep working.

How you pay

You can pay by bank transfer or by card. When you upgrade, the dashboard shows an invoice with a reference and our bank details. Write the reference on your transfer.

We check each transfer by hand. Your package starts when we mark the invoice paid. Card payments are processed by Stripe and start your package once the payment goes through.

Renewal, grace period and suspension

A paid package runs until its paid-until date. It does not renew by itself: to keep it, pay for the next period.

• We email you 7 days and 1 day before the paid-until date.
• After that date there is a 7-day grace period. Everything keeps working, and we warn you by email and on your billing page.
• If it is still unpaid after the grace period, the app is suspended: new uploads are refused and its files stop being served.
• Suspension does not delete your files. As soon as the invoice is marked paid, the app works again.

Refunds

Payments by bank transfer are not refunded in cash. You can stop renewing at any time; your package keeps running until the end of the period you paid for.

• If the service is unavailable because of us for more than 24 hours in a row, we add the lost days (rounded up) to your paid period at no cost.
• To ask for them, write to info@zettabyteincorp.com.
• Enterprise contracts may set their own terms.

Your files when you stop

You can delete files and apps from the dashboard at any time. When you delete them, they are removed from our server; copies in our encrypted backups disappear as those backups are replaced.

If you stop paying, the app is suspended as described above, and its files are kept, not served. We will not delete a suspended app's files without emailing you at least 14 days before.

To close your whole account, write to us from the account's email address.

Limits of our responsibility

We work hard to keep Zetta Cloud running and your files safe, and we keep backups. Even so, we cannot promise the service will never be down or never lose data. Keep your own copy of anything important.

The service is provided "as is". As far as the law of Bangladesh allows, we are not liable for indirect losses, lost profit or lost business, and our total liability for any claim is limited to the amount you paid us in the 12 months before it.

Changes to these terms

We may change these terms. The new version is posted on this page with a new date. For important changes, we email account holders at least 14 days before they apply. New prices apply from your next paid period, never to one you have already paid for.

Law

These terms are governed by the laws of Bangladesh. Any dispute goes to the courts of Dhaka, Bangladesh.

Contact

ZettaByte Technology Inc. — info@zettabyteincorp.com